Western Force

Help

I have a general Membership enquiry. Who can I contact?

Please contact our membership services team on memberships@westernforce.rugby

I have a product &/or order enquiry. Who can I contact?

Please send your enquiry to us via email, memberships@westernforce.rugby.

Do I need to redeem my pack and credit before I can shop and place an order?

Yes. Click REDEEM PACK on the home screen to redeem your Member pack(s).

I am redeeming my pack and seeing three options, what does this mean?

Options 1 and 2 include a physical Member card which will grant you access to HBF Park for all 7 home games. Option 3 does not include a physical Member card, if you choose this option you will need to download the digital Member Card to your phone’s wallet to gain access to the ground on match days.

How can I apply credit to my order?

Any credits you have available after redeeming your pack can be used to purchase additional items and cover shipping. These will be automatically applied at the checkout.

I cannot see my assigned credit. Who can I contact?

Before contacting us, ensure you have clicked REDEEM PACK on the home screen and have chosen 1 of the 3 available options for each of your Memberships. If you still can’t see credit your, please send an email to memberships@westernforce.rugby.

Can I use credits for postage/shipping?

Yes, you can use your assigned credit to cover postage/shipping.

Does credit get removed?

Your credit will remain in your account for the duration of the Membership season, if it is unused at the end of the season, it will be forfeited.

How can I personalise my own Membership items?

Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.

What are the delivery timings for my order?

Your membership items are made to order. For standard delivery, please allow 10-14 working days for delivery. For express delivery option, please allow 1-14 working days for delivery.

Why can’t I see ‘ADD TO CART’ for various membership items?

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via email memberships@westernforce.rugby.

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email memberships@westernforce.rugby and include your order reference number.

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us via email memberships@westernforce.rugby and include your order reference number as well as any photos of your item/s you could share with us.

I’d like a refund. Who can I contact?

Please contact us via email memberships@westernforce.rugby and include your order reference number.